Plug. Scan. Pay. Charge.
Charging at a LetsVolt property is designed to be simple. Connect your own Type 2 cable, scan the QR code and follow the on-screen steps to pay securely and start charging.
Tell us about your property- Bring your Type 2 cable
- Scan the QR code
- Card, Apple or Google Pay
- Follow the on-screen steps
Charging in four steps
Follow these in order. Each step takes seconds once you are parked.
- STEP 01
Plug in
Park safely in the charging bay.
- Connect your own Type 2 cable to the charger
- Then connect the other end to your vehicle
- Check both ends are fully seated
- STEP 02
Scan
Use your phone camera on the QR code.
- The LetsVolt QR code sits on or beside the charger
- Tap the link that appears on your phone
- Follow the on-screen steps that appear
- STEP 03
Pay
A secure payment page opens on your phone.
- Review the rate shown before you confirm
- Pay by supported card, Apple Pay or Google Pay
- You are billed for the energy you use
- STEP 04
Charge
Charging begins once payment is authorised.
- The charger indicator confirms an active session
- Energy usage is recorded for the session
- Leave it charging while you enjoy your stay
A quick check before you plug in
- Bring your own Type 2 charging cable
- Make sure your vehicle is switched off and ready to charge
- Park so the cable is not stretched or creating a trip hazard
- Use the QR code for the charger you are actually parked at
What happens when you scan
Follow the on-screen steps after scanning to pay securely. Supported cards, Apple Pay and Google Pay can be used where the charging platform allows it.
- 1Scan the QR codeYour phone camera opens the charging page for that charger.
- 2Secure payment pageThe page shows the property, the charger and the rate.
- 3Choose how to paySupported card, Apple Pay or Google Pay where available.
- 4Charging startsOnce payment is authorised, the session begins.
Leaving the charger ready for the next guest
A few simple courtesies keep the charging bay safe and available.
Unplug when finished
Stop the session, then disconnect from the vehicle and the charger.
Store your cable safely
Coil it up and keep it in your vehicle, not on the ground.
Free up the bay
Where practical, move your car so other guests can charge.
Follow property notes
Some properties have specific parking or access instructions.
If something is not working
Most issues are solved by re-seating the cable or re-scanning the code. If not, use the support details shown at the property or on the charger.
The QR code will not scan
- Clean the lens and hold the phone steady 15 to 20cm away
- Check you are scanning the code for your charger
- Try your phone's camera app rather than a third-party scanner
Payment went through but charging did not start
- Unplug and reconnect the cable at both ends
- Check your vehicle is not on a scheduled or delayed charge
- Re-scan the QR code and follow the session page
The cable will not release
- Stop the charging session first, then unlock the vehicle
- Release from the car end before the charger end
- Press the connector in slightly, then withdraw it straight
The charger appears unavailable
- Wait a moment and re-scan, the charger may be finishing a session
- Check for any notice from the property about the charger
- Use the support details shown at the property or on the charger
Support is provided through the contact details shown by the property or on the charger. Please do not attempt to open or adjust the charger yourself.
Questions guests ask
Short answers to the things people check while standing at the charger.
Want this charging experience at your property?
LetsVolt installs and can fully manage guest-paid EV charging for holiday lets, cottages, lodges and glamping sites. Installation is subject to site survey and suitability.